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Terms of Service

Effective 7 September 2026 · Version 2.0

These Terms of Service (the "Terms") are a binding agreement between you and Memoquid ("Memoquid", "we", "us", "our") governing your use of the Memoquid mobile application (the "App"), the website at memoquid.com (the "Site"), our waitlist, and any related services (together, the "Service"). Please read them carefully. They include a binding arbitration clause and a class action waiver (Section 16), which affect how disputes are resolved.

By creating an account, joining the waitlist, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 13 years old (16 in the European Economic Area and the United Kingdom) to use the Service, and if you are under the age of majority where you live you may use it only with the consent of a parent or guardian who agrees to these Terms on your behalf. By using the Service you represent that you meet these requirements and that you are able to enter into a binding agreement. You may not use the Service if you are barred from doing so under applicable law.

2. What the Service is

Memoquid is a voice assistant for apps you already use. You say what you want; the App interprets it, reads from the apps you have connected, and, with your confirmation, acts in them. The Service is provided through the App on Apple iOS, the Site, and our servers.

The App is currently distributed as a beta through Apple's TestFlight. Beta software is provided for evaluation, may contain errors, may change or remove features without notice, and may be discontinued. Your use of TestFlight is also subject to Apple's TestFlight terms.

We may change, suspend or discontinue any part of the Service at any time. Where a change materially reduces the functionality of a paid subscription we will tell you in advance and you may cancel.

3. Accounts

You sign in with Apple or Google. You are responsible for the security of the devices and accounts you use to access the Service, for all activity that occurs through your account, and for keeping your contact information accurate. Tell us at contact@memoquid.com immediately if you believe your account has been used without your permission. You may not share, sell or transfer your account.

4. Connected apps

4.1 Your authorisation

The Service acts in third-party apps and accounts ("Connected Apps") only after you connect them, through the Connected App's own sign-in, and only within the permissions you grant. You may disconnect any Connected App at any time in the App's Settings, which revokes our access.

4.2 Your responsibilities

You represent that you have the right to connect each account you connect and to authorise the actions you ask the Service to take in it. You are responsible for complying with the terms of service and acceptable-use policies of each Connected App, including any that restrict automated access, and for any consequences under those terms of actions taken at your instruction. If a Connected App's provider suspends or limits our access, the related features may stop working and we are not liable for that.

4.3 Third-party services

Connected Apps and their providers are independent of us. We do not control them, do not guarantee their availability, accuracy or security, and are not responsible for their content, policies or conduct. Any dispute concerning a Connected App is between you and its provider.

5. Voice, accuracy and confirmation

5.1 Recognition is probabilistic

Speech recognition and language understanding are statistical and will sometimes be wrong, especially in noise, with uncommon names, or with ambiguous phrasing. The Service may mishear you, misunderstand you, or fail to respond. You accept this as an inherent characteristic of a voice interface.

5.2 Reads happen; changes are confirmed

The Service is designed so that anything that only reads information (for example your schedule or your unread mail) is answered directly, and anything that changes something (for example moving a meeting, sending a message, creating a task) is read back to you with its specifics and carried out only after you confirm. Once you confirm, the action is taken at your instruction and on your behalf. You are responsible for reviewing what is read back before you confirm, and for the results of what you confirm, including messages sent to and changes made in other people's calendars, channels and inboxes.

5.3 What the Service is not for

The Service is not designed for, and must not be relied upon in, situations where a failure or delay could cause injury, death, or significant loss: emergencies, medical, legal or financial decisions, operating vehicles or machinery, or any safety-critical use. Do not use the Service while driving except as permitted by law using a fully hands-free configuration, and never in a way that takes your attention from the road. The Service does not provide emergency services and cannot contact emergency services.

6. Acceptable use

You agree not to, and not to allow anyone else to:

  • use the Service in violation of any law, regulation or third-party right, or for any fraudulent, harmful or deceptive purpose;
  • use the Service to send unsolicited messages, harass anyone, or impersonate any person or entity;
  • connect an account you are not authorised to use, or use the Service to access data you are not entitled to;
  • attempt to bypass any usage limit, fair-use ceiling, security measure or content restriction;
  • reverse engineer, decompile, extract the source or models of, or create derivative works from the App, except where the law expressly permits;
  • probe, scan or test the vulnerability of the Service, or interfere with its operation or with other users' use;
  • use automated means to access the Service other than through the App and features we provide, or resell or provide the Service to third parties;
  • attempt to make the Service disclose its instructions, take actions you did not confirm, or act against another user;
  • use the Service to build a competing product, or to train a machine-learning model.

We may investigate suspected violations and may suspend or terminate access (Section 14) for any of them.

7. Free tier, subscriptions and payments

7.1 Free tier

You may connect one app and use the Service with it free of charge, subject to these Terms and to fair-use limits designed to keep the Service available to everyone. We may change what the free tier includes on reasonable notice.

7.2 Plus

A paid subscription ("Plus") unlocks every Connected App and actions that span more than one. Plus is sold through the Apple App Store as an auto-renewing subscription. Prices are shown in the App before you buy and may vary by country.

7.3 Billing and renewal

Payment is charged to your Apple ID at confirmation of purchase. Your subscription renews automatically at the end of each period unless you turn off auto-renewal at least 24 hours before the current period ends. You manage and cancel your subscription in your Apple ID account settings; deleting the App does not cancel it. If we offer a free trial, any unused portion is forfeited when you purchase a subscription.

7.4 Refunds

Purchases through the App Store are subject to Apple's refund policies and are handled by Apple. To the extent permitted by law, we do not provide refunds or credits for partial periods, downgrades or unused features, except where required by law.

7.5 Price changes

We may change subscription prices. Changes take effect at your next renewal after we notify you, and you may cancel before then.

7.6 Fair use

Plus is for personal use by one person. We may apply reasonable fair-use limits to protect the Service against abuse and cost spikes; we will apply them without discrimination and, where we can, invisibly in ordinary use.

8. Your content

"Your Content" means the information in your Connected Apps, your requests, and anything else you provide to the Service. Your Content remains yours. You grant us a limited, non-exclusive, worldwide, royalty-free licence to access, process, transmit and display Your Content solely to provide the Service to you at your instruction, and this licence ends when you disconnect the relevant app or delete your account, except for copies that are lawfully retained in backups for a limited time. We do not use Your Content to train machine-learning models and we do not sell it.

You represent that you have all rights necessary to provide Your Content to the Service and that doing so does not violate any law or third-party right.

9. Our intellectual property

The Service, including the App, the Site, the models, software, designs, text, graphics and trademarks (including "Memoquid" and the orb mark), is owned by Memoquid or its licensors and protected by intellectual-property laws. Subject to these Terms we grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the App on Apple-branded devices you own or control, for your personal use. All rights not expressly granted are reserved. Third-party names and logos shown in the Service belong to their owners and are used to identify the apps the Service works with; no endorsement is implied.

10. Feedback

If you send us ideas, suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation to you. We ask which app you would connect first when you join the waitlist; that answer is feedback under this Section.

11. Privacy

Our Privacy Policy describes what we collect, how we use it, and your rights, and is part of these Terms. In short: nothing leaves your phone until you say the wake word; audio, text and the minimum app data leave after it; we never create voiceprints; and your history stays on your device.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, MEMOQUID AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT IT WILL CORRECTLY UNDERSTAND WHAT YOU SAY, THAT ANY ACTION WILL BE CARRIED OUT AS INTENDED, OR THAT ANY CONNECTED APP WILL REMAIN AVAILABLE. YOU USE THE SERVICE AT YOUR OWN RISK. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL MEMOQUID, ITS OFFICERS, EMPLOYEES, CONTRACTORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITY, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES ARISING FROM A MISHEARD OR MISUNDERSTOOD REQUEST, AN ACTION YOU CONFIRMED, A MESSAGE SENT OR AN EVENT CHANGED IN A CONNECTED APP, OR THE UNAVAILABILITY OF A CONNECTED APP.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) FIFTY US DOLLARS (US$50).

The limitations in this Section apply to the maximum extent permitted by law and do not limit liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or, for consumers in the EEA and UK, your statutory rights.

14. Indemnification

You agree to defend, indemnify and hold harmless Memoquid and its officers, employees, contractors and suppliers from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or relating to: your use of the Service; Your Content; an action taken in a Connected App at your instruction or confirmation; your violation of these Terms, of any law, or of any third-party right, including the terms of a Connected App. We may assume the exclusive defence and control of any matter subject to indemnification, at your expense, and you agree to cooperate.

15. Suspension and termination

You may stop using the Service and delete your account at any time in the App. We may suspend or terminate your access, in whole or in part, at any time, with or without notice, if we reasonably believe you have violated these Terms, if required by law, if a Connected App provider requires it, or if providing the Service to you creates risk or cost we did not agree to. On termination your licence ends and Sections 8 through 19 survive. Termination does not entitle you to a refund except where the law requires.

16. Dispute resolution: arbitration and class action waiver

Please read this Section carefully. It requires you to arbitrate disputes with Memoquid individually and limits the ways you can seek relief.

16.1 Informal resolution first

Before starting arbitration or any proceeding, you and we agree to try to resolve any dispute informally. Send a written notice describing the dispute and the relief you seek to contact@memoquid.com; we will send ours to your account email. If the dispute is not resolved within 60 days of the notice, either party may proceed under this Section.

16.2 Binding arbitration

Any dispute, claim or controversy arising out of or relating to the Service or these Terms, including their formation, interpretation, breach or validity, and including whether a dispute is subject to arbitration, will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in force. The Federal Arbitration Act governs this Section. The arbitrator may award the same individual relief a court could award. Arbitration will take place by video or telephone, or in the county where you live if a hearing is required. We will pay AAA filing, administrative and arbitrator fees for claims seeking less than US$10,000 unless the arbitrator finds the claim frivolous.

16.3 Class action and jury waiver

YOU AND MEMOQUID AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims of more than one person. To the extent any claim proceeds in court, you and we each waive the right to a jury trial.

16.4 Exceptions

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive relief in court to protect its intellectual property or to stop unauthorised use of the Service. Nothing in this Section prevents you from bringing a matter to the attention of a government agency.

16.5 Opt-out

You may opt out of this arbitration agreement by emailing contact@memoquid.com within 30 days of first accepting these Terms, stating your name, the email on your account, and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

16.6 Severability of this Section

If the class action waiver is found unenforceable as to a particular claim, that claim will proceed in court, not in arbitration, and the rest of this Section remains in force.

16.7 Consumers outside the United States

If you are a consumer in the EEA, the UK or another jurisdiction whose law does not permit mandatory pre-dispute arbitration, this Section does not apply to you; you may bring claims in the courts of your country of residence, and nothing in these Terms limits your mandatory statutory rights.

17. Governing law and venue

These Terms and any dispute are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules, except that Section 16 is governed by the Federal Arbitration Act. Subject to Section 16, the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to their personal jurisdiction. Consumers in the EEA and UK may also rely on the mandatory consumer-protection law and courts of their country of residence.

18. Apple-specific terms

Because the App is distributed through the Apple App Store, the following also apply. These Terms are between you and Memoquid only, not Apple, and Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App. In the event of any failure of the App to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law Apple has no other warranty obligation. Apple is not responsible for addressing any claim by you or a third party relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, or consumer-protection claims. In the event of a third-party claim that the App infringes intellectual-property rights, Memoquid, not Apple, is responsible for the investigation, defence, settlement and discharge of the claim. You represent that you are not located in a country subject to a US government embargo or designated as a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

19. General

Changes to these Terms. We may revise these Terms. If a change is material we will notify you in the App or by email at least 14 days before it takes effect, except that changes required by law or that concern new features may take effect immediately. Your continued use after the effective date means you accept the revised Terms; if you do not, stop using the Service.

Export control. You agree to comply with all applicable export and sanctions laws and not to use the Service in violation of them.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including the acts or omissions of Connected App providers and other third-party services.

Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or sale of assets, or by operation of law.

Entire agreement; severability; waiver. These Terms, together with the Privacy Policy and any terms presented in the App for a specific feature, are the entire agreement between you and us about the Service and supersede any prior agreement. If any provision is found unenforceable it will be enforced to the maximum extent permitted and the rest will remain in force. Our failure to enforce a provision is not a waiver of it.

Notices. We may notify you in the App, by email to your account address, or by posting on the Site. Notices to us go to contact@memoquid.com.

Language. These Terms are written in English. Any translation is for convenience; the English version controls to the extent permitted by law.

20. Contact

Questions about these Terms: contact@memoquid.com.